What IT Services do we offer businesses?
Find out below a bit more about the services that we provide, and how they could benefit you and your business.
Based in Richmond, North Yorkshire
thecitysecret was founded in 2000, in the lovely market town of Richmond. We have been providing reliable, cost effective solutions to meet our clients’ needs. To find out more about thecitysecret click here
Our core services are Software Development, IT Support and Digital Solutions. For further information on any of these please browse our website.
IT Services North Yorkshire
Why does my business need IT Support?
Every business relies heavily on technology and at some stage it will fail. Even the best specification machines have hardware failures. We can help prevent these issues from occurring through monitoring your IT Systems. We will be at hand if an issue does arise to save a minor problem turning into a costly IT disaster.
One area businesses overlook is maintaining windows patches, virus checks and software updates. If one device on your network hasn’t updated for weeks or has a virus but it’s not been dealt with then this can lead to a big security flaw. thecitysecret can monitor & maintain these types of issues and can help prevent them before they even occur.
We have found from feedback the help desk feature we offer is the biggest bonus for our clients. The help desk allows client’ employees to send tickets straight to us with any IT queries. One of our engineers will then fix the problem remotely or help explain to the user what the problem is.