IT Services & Support

Professional Business IT Support Barnard Castle & County Durham


When you have a business to run, managing your own IT can be expensive & time consuming.

IT is critical with the day to day running of businesses and we understand not all small businesses can afford in house IT support. As a result thecitysecret provides IT Support to startups & growing businesses around North Yorkshire.

Our business customers love the flexibility and services we offer; we can provide fully & semi managed IT support, through to break/fix which is a pay as you go model.

How thecitysecret IT support benefits small businesses



Every business is different which is why our packages, solutions and advice will be tailored to your business.



Professional, friendly, clear & responsive communciation with our customers on a regular basis. Its important to us you feel valued.


Expert Advice

We have a team of experienced specialists within different areas of IT, so we can help with all IT issues.


Low Costs

Our packages & rates are reasonably priced so small businesses can afford our IT Services. Not only do you get our teams expertise you save some money in the process.


Free IT Report

Every client receives a free review of their IT Systems & Devices offering advice and recommendations on steps to improve it.

What IT Services do we offer businesses?

Find out below a bit more about the services that we provide, and how they could benefit you and your business. 

About thecitysecret

Based in Richmond, North Yorkshire

thecitysecret was founded in 2000, in the lovely market town of Richmond. We have  been providing reliable, cost effective solutions to meet our clients’ needs. To find out more about thecitysecret click here

Our core services are Software Development, IT Support and Digital Solutions. For further information on any of these please browse our website.

IT Support Barnard Castle, Richmond & North Yorkshire.

Why does my business need IT Support?


Every business relies heavily on technology and at some stage it will fail. Even the best specification machines have hardware failures. We can help prevent these issues from occurring through monitoring your IT Systems. We will be at hand if an issue does arise to save a minor problem turning into a costly IT disaster.

One area businesses overlook is maintaining windows patches, virus checks and software updates. If one device on your network hasn’t updated for weeks or has a virus but it’s not been dealt with then this can lead to a big security flaw. thecitysecret can monitor & maintain these types of issues and can help prevent them before they even occur.

We have found from feedback the help desk feature we offer is the biggest bonus for our clients. The help desk allows client’ employees to send tickets straight to us with any IT queries.  One of our engineers will then fix the problem remotely or help explain to the user what the problem is.