Managed IT Support
What is Managed IT Support?
Our Managed IT Services & Support enables you to outsource your IT requirements to us as a provider. We will effectively manage and monitor all of your IT hardware whilst providing efficient, flexible and friendly service . We understand not all SMB’s are able to accomodate on site expertise; we pride ourselves on supplying high level and cost effective IT solutions, which are tailored uniquely to your business.

Why choose thecitysecret?
We recognise all of our clients work in different ways, this is why thecitysecret takes its time to get to know your business and understand how we can help you. Each of our clients will receive a tailor made support package to suit your business requirements.
thecitysecret prides itself on offering friendly & responsive support to you and your employees to help them with their daily IT needs. This in turn helps your business grow without the cost of onsite IT.

What we offer
Patch Management
The patch management automatically runs at agreed scheduled times on both workstations and servers to keep your devices up to date and running smooth.
24 x 7 Monitoring
Preventive Maintenance
Managed Antivirus & Malware
A Managed Antivirus service takes away the need for users to worry about checking if it’s up to date. Or even checking the scans have run. We will do all of this for you keeping your workstations & servers protected. For more on Antivirus Software info click here.
Helpdesk & Remote Support
With our secure remote access software installed on your devices, we can easily connect to assist your employees with technical queries or fixing tickets. Before we connect we always get consent from the end user.
Managed Backup & Recovery
Not only do we offer cloud backups we can include an onsite backup too depending on your business needs. For further information on this click here
Our Process

Start a friendly chat with us about your requirements to see how thecitysecret can help manage your IT System.
Technical IT Review
One of our support engineers will then visit your sites and perform a basic onsite review of your network and document the setup.
Deployment
Upon review of your network and our plan, we will then deploy the monitoring agents and start the initial process.
Once everything is implemented you will begin your support plan and our work will begin monitoring & maintaining your IT system.
Managed IT Services & Support Packages
