Remote IT Support

Providing a friendly IT Support service to businesses.

Quick Remote Support

Our technical engineers can fix most issues remotely, they will connect to your workstation within a matter of minutes allowing us to see error messages, understand the problem or work out if its a user error.

We can help straight away irrespective of if you are a current client or not.

 Let us help fix your IT issue today!


Need help? Follow these steps


Call us

Call our support line on 01748 822160 to request assistance

Download our support software

Click here to download our remote support software on your workstation.

Let our engineer fix it

Our engineer will then be granted access to your workstation and will look into fixing your problem.

Small Business IT

thecitysecret provides small businesses with a IT Solutions & Support. We offer two core services listed below but if you have any other IT queries please get in touch we can help.

Managed IT Support

Our Managed IT Services & Support enables you to outsource your IT requirements to us as a provider. We will effectively manage and monitor all of your IT hardware whilst providing efficient, flexible and friendly service .

IT Solutions

If you are looking for a reliable cost effective IT Solution, we can help. These can be one time projects such as cloud backups, encryption, network installs or any IT related project we can help your business.

COVID 19 Message

As a technology business, we are in a very fortunate position that we can carry on working with no interruptions. We are following the government guidelines and the health & well-being of our staff is important.

All our staff are fully set-up to work from home for as long as necessary and our telephone system has been redirected. Although we are not currently working onsite, we are still business as usual and can offer remote IT Support.

Stay safe, from us all at thecitysecret!